We take concerns seriously

If you have a complaint or concern, please let us know as soon as possible. We’ll listen, investigate promptly, and do our best to resolve matters fairly.

How to raise a complaint

Call or email us.
Tell us what happened, when it happened, and what outcome you are seeking.
If relevant, include your preferred contact details and the best times to reach you.

We aim to acknowledge complaints promptly and keep you informed as we review the details.

What happens next

We will review the information and, where appropriate, arrange a discussion.
We may request additional details to help us investigate.
We will propose next steps and work with you toward a resolution.